Big Bear Mountain Resort

My visit to your resort was extremely disappointing. The main issue is the supervisory staff, who behave aggressively and resemble guards enforcing strict control rather than employees whose role is to create a welcoming and comfortable atmosphere for guests. Such behavior is unacceptable, especially at a resort where people come to relax and enjoy the surroundings. It feels like the staff’s main objective is to restrict guests in every way possible instead of helping to make their stay enjoyable. This became particularly evident when we were prohibited from taking a photo with my child on the mountain. Such treatment not only ruins the overall experience but also makes guests feel unwelcome. Unfortunately, over the past 5 years, the situation at your resort has not improved. Every visit has been accompanied by similar issues with the staff. This visit will be my last. I strongly urge you to reconsider your approach to staff management, invest in proper training, and change the way your team interacts with guests. Your resort has great potential, but at the current level of service, there is no desire to return.

- Stanislav Khomyn

Excellent everything perfect highly recommended 😍

- Lorena Granados

- Felipe Reyes

- Tim Garza

- Eva Del Toro